policies

privacy policy

We value your privacy and want to keep you informed about how we collect and handle your data. We use your personal data to provide and improve our services. By using our services, you agree to the collection and use of your personal information in accordance with this privacy policy.
This policy was last updated on May 7th, 2024.

how we collect your information

We collect personal information about you from:

• You: When you provide that personal information to us, including via the website and any related services, through any registration or subscription process, through any contact with us (e.g. telephone call or email), or when you use our services.
• Usage data: Automatically collected details, such as your IP address, device type, and browsing behaviour, via cookies and usage tracking.
• Third parties: Including publicly available information or data from trusted partners.

why we collect your information

When you engage with our services or visit our website, we collect personal information to improve our service quality and tailor our offerings based on your preferences and behaviour. We use your personal information:

• To create and manage records,
• To monitor the use of and enhance our services,
• To communicate with you, and
• For security and legal compliance.

why we would share your data

We may share your personal data with:

• Any business that supports our services and products, including any person that hosts or maintains any underlying information technology (IT) system or data centre that we use to provide the website or other services and products,
• Other third parties (for anonymised statistical information),
• Any person who can require us to supply your personal information (e.g. a regulatory authority),
• Any other person authorised by the Act or another law (e.g. a law enforcement agency), and
• Any other person authorised by you.

We may also transfer your information in the event of a sale, merger, consolidation, liquidation, reorganisation or acquisition.

protecting your data

We will take reasonable steps to keep your personal information safe from loss, unauthorised activity, or other misuse. In the unlikely event of a data breach that compromises your personal data, we are committed to notifying you and relevant authorities within the timeframes prescribed by law, such as the New Zealand Privacy Act 2020. We will also take all necessary steps to mitigate the effects and prevent future breaches.

how long do we keep your data

dataXchange will retain your personal information only for as long as is necessary for the purposes set out in this privacy policy. We will retain and use your personal information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

your right to your data

• Access: You have the right to access your readily retrievable personal information that we hold. Before you exercise this right, we will need evidence to confirm that you are the individual to whom the personal information relates.
• Correction: You have the right to request a correction or deletion of your personal information. If we think the correction or deletion is reasonable and we are reasonably able to change the personal information, we will make the correction or deletion. If we do not make the correction or deletion, we will take reasonable steps to note on the personal information that you requested the correction or deletion.

If you’d like to ask for a copy of your information, have it corrected or deleted please contact us at  hello@dataxchange.co.nz. Your email should provide evidence of who you are and set out the details of your request (e.g. the personal information, or the correction, that you are requesting).

changes to this privacy policy

We may update our privacy policy from time to time. We will let you know via email or a prominent notice on our website. The change will apply from the date that we upload the revised policy. We encourage you to review this privacy policy periodically for any changes.

contact us

If you have any questions about this privacy policy, you can contact us via hello@dataxchange.co.nz